PLUMB IN LONDON TERMS OF USE
The following Terms of Use is a legal contract between the customer and Plumb in London.
Welcome to the website of Plumb in London. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.
Plumb in London is fully insured and guarantees all work completed.
We only cover work fitted by us; we will not be held responsible for any other plumbing work or the damage it may have caused (past or present)
Please note; all boiler, hot water cylinders and other units that come with a manufacturer's warranty, are covered by the manufacturer - not the installer - we only cover the pipework connected to the units.
Our normal business hours are 08:00-17:00 these are our trading hours excluding bank holidays.
If damage to any plaster, brickwork etc.. is caused it will be the customers responsibility to make good. We cannot accept any responsibility for damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.
Every effort will be made to ensure members are clean, polite and trained for the required work.
Our aim is to ensure the work is carried out to a minimum disruption to the customer. We will take appropriate actions to carry out the work as quickly as possible within the constraints that the items are working and in a safe condition.
Sometimes however good we feel we are, it is possible that we cannot return the facilities to a good working order. Should this be the case we will inform the customer as soon as all efforts have been made. The customer should make sure after the work that the requirements have been satisfied. It is much easier when on site to discuss with the customer about any problems that may arise. The customer will be requested to sign the invoice once the work has been completed. The customers' signature verifies that they are satisfied with: the work and the charges for both labour and materials.
CUSTOMER DUTIES
The customer must allow us the necessary access to carry out the work.
It is the responsibility of the customer to protect the items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer may remove some items that are considered to be a problem. If items remain within the working area, it is responsibility of the customer to cover such items.
Wallpaper and paintwork can sometimes be damaged, it is the responsibility of the customer to take any protective actions felt necessary.
The customer is to obtain all necessary permissions, from any landlord or local authority prior to starting the work.
Payment is due when the work is carried out and are immediately payable .
Our rates will be agreed with the customer prior to the work being carried out.
All diagnostics work is chargeable.